Effortless and Faster HR Transformation Journey at Tandjung Sari Hotel

From Manual Struggles to Seamless Automation: The Challenge

Before switching to Asia Payroll Hub, Tandjung Sari Hotel's HR team relied on manual processes using Excel spreadsheets, which was both time-consuming and prone to errors. Key tasks like reconciling attendance records with leave balances and calculating working hours could take up to 4 hours, creating inefficiencies that slowed down HR operations.

The manual process required extensive time to recalculate attendance records, balance them with leave data and working hours. This inefficient approach consumed valuable resources and prevented the HR team from focusing on strategic initiatives.

The Asia Payroll Hub Solution: Faster and Effortless HR Management

In 2017, Tandjung Sari Hotel began their transformation journey with Asia Payroll Hub's HR Core and Payroll modules. With automation, HR processes became streamlined and efficient, cutting down the time required for critical tasks from 3-4 hours to just 1-2 hours. This effortless transition allowed the HR team to work faster and focus on strategic tasks, transforming their entire workflow.

The system has made accessing and summarizing HR data and reports incredibly easy, speeding up work and making everything more efficient. The hotel now uses the HR Core and Payroll modules exclusively, which have met all their operational needs.

Implementation: Overcoming Initial Hurdles for Smooth Operation

The implementation process was rated 4 out of 5 for ease. While the hotel faced initial challenges, such as an issue with the SQL Agent Server in an earlier version, the problem was resolved quickly with a reinstallation in 2019. Since then, the system has run seamlessly, supporting the HR team in managing data and tasks without disruptions.

The hotel hasn't fully optimized all the tools available in the system due to their own specific processes, but the system has been very helpful overall. The support team effectively solved any issues that arose during implementation and subsequent upgrades.

Customizing for Specific Needs

While Tandjung Sari Hotel mainly used the default setup of Asia Payroll Hub, they customized key features such as lunch break tracking and payroll report adjustments. These adjustments improved tracking accuracy and met the hotel's unique operational needs, enhancing overall HR efficiency.

The customization options were rated 4 out of 5 for satisfaction, and the complimentary customizations have been very helpful in meeting the hotel's specific requirements.

Reliable Support and Maintenance for Continuous Improvement

The support from Asia Payroll Hub's team has been outstanding, described as "Great!!" by the hotel's management. Regular maintenance has ensured the system operates without interruptions, allowing the hotel to maintain smooth and effortless HR management. The quality of maintenance services was rated 4 out of 5.

The hotel has utilized regular maintenance services, which have been effective in addressing any issues. The support team's responsiveness and knowledge-sharing have been valuable, especially for employees who are less familiar with the system.

Key Results and Metrics

A Journey of Transformation: Faster, More Efficient HR Operations

Asia Payroll Hub has transformed HR operations at Tandjung Sari Hotel. What used to take hours of manual labor is now completed in half the time, all done effortlessly. This faster and more efficient system has not only improved operations but has also empowered the HR team to focus on high-value tasks that drive the hotel's success.

The hotel rates their likelihood to recommend Asia Payroll Hub to other businesses in the hospitality industry as 4 out of 5. The system's security and confidentiality are trusted, and the overall experience has been excellent.